FREQUENTY ASKED QUESTIONS

Shipping

Yes! We manufacture in our Perth studio and ship to any address in Australia and internationally. For our international customers we recommend asking us for a shipping quote.

We ship all over the world using AusPost and Courier. Delivery costs depend on the size, weight, distance and speed of the packages required. Please refer to our estimated delivery costs below -

Standard Letter 
$4.50 (envelope - max size; max weight -)

Standard Parcel 
SML $12 | MED $16 | LRG $20

Express Parcel 
SML $15 | MED $20 | LRG $25

Same Day Courier (Perth & Surrounds) 
$20

Order Info

Simple! You can either email us at info@imprintplastic.com.au or use the order/contact form on this website.

If you have a very urgent order we recommend calling us for immediate service.

Yes, we can prioritise your order. Orders required within 4 working days will incur a surcharge of 20%. Please contact us directly and we will confirm if we can accomodate your rush request.

Standard turnaround from ordering to dispatch is approximately 5-10 working days. Larger orders may take  longer. 

Yes, of course! This is one of our specialties. Simply contact us and we will send you our order spreadsheet template.

Pricing & Payments

We accept payment via credit card, bank transfer or cheque. If you are placing an order with Imprint Plastic for the first time, a 50% deposit is required on ordering and balance due on or before delivery.

Most definitely! Please contact us for a trade price list. 

Artwork

At Imprint Plastic we prefer vector based artwork and advise against using rasterised images such as jpg. And bmp. Vector based artwork produces a better quality result. Our preferred file formats are .pdf, .ai, .eps and .cdr.

We have a large library of fonts on our system. If your font of choice is not subject to licensing then we are happy to add it to our collection. 

At Imprint Plastic we prefer to work with CMYK for printed products. We also accept RGB and Pantone colours. We print in CMYK, so if you supply us with a Pantone colour we will try to match it as closely as possible. 

For products such as labels, plaques, wall/door signs, promotions and ID cards we may also request the following details:

  • Size
  • Fitting
  • Material
  • Plating/finish
  • Colours

Returns and Replacements

  • Imprint Plastic operates a fair returns and replacement policy in line with industry standard fair trading laws that apply to Western Australia and/or federally.
  • In the event that an item is faulty or damaged in transit please call us on 0433 735 158 to discuss your options.